For contact centers building a virtual agent, the critical question is: Which bot to build, and why? Today, most can’t answer it without a cumbersome, manual discovery process, largely based on anecdote and intuition, that uncovers only a percentage of opportunities for augmenting human agents with virtual ones that provide 24/7, non-queued customer service. In this webinar, learn how Chatbase Enterprise Edition opens that "black box" by unlocking insights about where those opportunities are.