Are you tired of spending hours responding to customer complaints or feedback? Look no further than Azure OpenAI! In this demo, you'll get a quick overview of Azure OpenAI, including the Completions Playground. You'll also review a Power Automate flow that triggers on incoming email, adds the email body to the prompt, and posts to the OpenAI REST API.
Using Azure OpenAI, you'll be able to extract key entities such as customer name, order date, and sentiment from the email, and create a SharePoint item to store this information. Then, you'll generate a response to the complaint or compliment, complete with a voucher code for positive feedback.
But what about responsible AI principles? No worries – you'll have the option to either generate an instant email reply or create a draft email via the Graph API that the agent can review before sending to the customer.
Say goodbye to manual responses and hello to the power of Azure OpenAI. Watch this demo now to learn more!
00:00 Intro
00:53 Azure OpenAI
01:53 Completions Playground
02:55 Power Automate Email automation
06:07 Dave the customer, generating some email complaints
09:13 Entity extraction saved to SharePoint List
09:38 Draft emails for responsble AI principles
10:27 Review the flow history
12:06 Outtro
#PowerAutomate #OpenAI #ChatGPT #ArtificialIntelligence
